At Online shopping websites, we are committed to providing a safe, reliable, and transparent shopping experience. If you have concerns about your order or need to request a refund, please read the policy below carefully.

Refund Eligibility

We accept refund requests in the following situations:

Duplicate or incorrect payment

Order cancellation before dispatch

Shipping delays exceeding expected delivery time (subject to verification with customer service)

Lost parcels confirmed by the courier

Please note:

Due to the nature of tobacco products, once an order has been dispatched, refunds are generally not available, except in cases of lost parcels or other exceptional circumstances.

Refund Processing

Once your refund request is approved, we will process the refund within 1–3 business days.

Refunds will be returned via the same payment method used at checkout.

Refund Timeline (7–15 Days)

After the refund has been processed:

Bank or credit card payments: typically 7–15 business days to appear in your accIf you do not receive your refund within 15 days, please contact us and we will assist in tracking and resolving the issue.

Non-Refundable Situations